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The Solutions Provider Edge

More and more, it just makes good business sense to offload some of your IT overhead and put it squarely in the hands of experts. Whether you’re looking at a Software as a Service (SaaS) solution or whether you’re looking for infrastructure support services, choosing a solutions provider can be not only a good business decision, but a way to increase your organization’s efficiency, effectiveness and even improve your bottom line.

There are several compelling reasons to choose a solutions provider, depending on your particular situation. A solutions provider is often a better option than an in-house solution or a vendor-based solution.

Take, for example, the issue of network infrastructure. You may have a network infrastructure that utilized technologies from a number of different vendors. You might, for example, use Cisco routers at the edge, Alcatel switches at the core, and appliance devices for security. If you contract with Cisco for support, you still need to find support for your non-Cisco equipment. This can multiply your support costs exponentially, as each manufacturer or vendor struggles to get their piece of the support pie.

With a solutions provider, you avoid these costs. You can carefully choose the right solutions provider for your needs – one who can support all of your network infrastructure, not just one piece at a time. This provides the added benefit of singular responsibility. You avoid the finger-pointing that often occurs between vendors, as your single provider takes end-to-end responsibility.

The same principle applies when comparing the option of a solutions provider with in-house expertise. Here again, you need several times the staff expertise to handle the entire network. That may come in the form of additional employees or it may come in the form of increased training costs. Regardless, you’re looking at a much more significant investment than you would have with a solutions provider. They already have the expertise, and you can utilize them as needed.

Solutions providers give you a versatility you don’t have when you do things in-house. They give you access to expertise you don’t have with a vendor-only service agreement. They can also help to reduce your overall IT costs, all while increasing efficiency of your IT resources.

Reducing Cost with Strategic Rightsourcing


The Forrester Whitepaper, Reducing Cost with Strategic Rightsourcing, discusses these new models and offers guidance for:

  • Which services to outsource and which to own
  • How to focus your staff on mission-critical projects
  • What steps to take to keep your rightsourcing under control
Click here to download.

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Unitiv, Inc., is a professional provider of enterprise IT solutions. Unitiv delivers its services from its headquarters in Alpharetta, Georgia, USA, and its regional office in Iselin, New Jersey, USA. Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Processes. The People to advise and support customers. The Products to design and build solutions. The Processes to govern and manage post-implementation operations.