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Insuring Application Performance from the Data Center to the Cloud

question cloud resized 600For many data center managers, moving applications to the cloud is simply frightening. When an application is managed in-house, you alone are responsible for its performance. Service levels are in your hands – for good or for bad. When you implement a cloud solution, you hand that control over to a third party who makes promises about service levels, but ultimately is going to look after their own interests. You’re putting your data and your business in the hands of a provider.

While it’s not especially likely that you’re going to lose data entirely in a cloud situation, there is a threat to application performance. Because cloud providers have to balance your needs with theirs and with the needs of other customers, it can become a situation in which your organization isn’t getting what’s best for it.

What adds fuel to this fire is the fact that, when there is a performance hit for a given application, it’s not always immediately certain whether it’s at the data center level or in the cloud. When performance degrades, you don’t always know if it’s internal or external.

That’s where you need to take some steps to insure application performance all around, from the data center to the cloud. Accordingly, here are some measures that should be in place before you move any app to the cloud:

  • Secure access to cloud performance. Make sure your provider is not only willing but also able to give you real-time access to performance data on your applications. This helps you catch provider-side issues much more easily. Make sure this kind of access is built into your SLA.
  • Remember the network. Cloud computing has, in some ways, forced organizations to start looking again at their internal networks. Because so much more potential data is moving through, in many cases, fewer pipes, you need to make sure your network monitoring and performance is in top shape.
  • Review your troubleshooting procedures. Follow the ticket path – all the way from the end user through the help desk to the data center and beyond. Identify potential weak points in the chain, and implement strategies to make each stage more efficient and effective.

In many ways, moving an application to the cloud is a leap of faith. You need to do everything you can before you leap in order to make sure your organization’s business needs are met, even in the cloud.

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Unitiv, Inc., is a professional provider of enterprise IT solutions. Unitiv delivers its services from its headquarters in Alpharetta, Georgia, USA, and its regional office in Iselin, New Jersey, USA. Unitiv provides a strategic approach to its service delivery, focusing on three core components: People, Products, and Processes. The People to advise and support customers. The Products to design and build solutions. The Processes to govern and manage post-implementation operations.